Salesforce Products & Business Apps

Salesforce Sales Cloud: Smarter selling

360-degree customer view thanks to centralized storage of and access to comprehensive customer data in one system. Powerful reporting functions and dashboards also provide valuable insights and support well-founded decisions. This enables personalized and targeted sales strategies and increases effectiveness and productivity.

Service Cloud: Customer service 4.0

Increased customer satisfaction through seamless communication with the Service Cloud: the right case management at the right time, on all channels and every device. The Service Cloud enables customer service to work faster and more productively via telephone, email, web chat and social media.

Marketing Cloud: Cross-channel journeys on one platform

All marketing tools on one platform: manage successful email campaigns, mobile marketing, social media marketing, online advertising and marketing automation and take multichannel marketing to a new level with the Salesforce Marketing Cloud. With real-time analyses and a complete view of each individual customer, sending personalized content becomes effortless.

Salesforce Marketing Cloud Account Engagement (formerly Pardot): Automated marketing

Automated lead scoring and nurturing improve lead qualification and nurturing. Personalized communication is optimized through dynamic content customization, and seamless integration between marketing and sales ensures a unified strategy and better collaboration. Real-time analytics and detailed reports provide valuable insights into campaign performance and lead behavior, support data-based decisions and optimize marketing strategies.

Salesforce CPQ: Configure, Price, Quote

Create accurate and consistent quotes and contracts with standardized pricing and discounts and sign them with legally compliant digital signatures. Orders are completed in seconds instead of days. In addition, subscriptions, licenses and your sales / sales planning are managed automatically.

Salesforce Field Service: Smart customer service on site

Salesforce Field Service optimizes scheduling through automated and efficient appointment and route planning. Real-time communication improves coordination between field staff and the head office. Mobile accessibility enables access to relevant information anytime and anywhere. This increases customer satisfaction through fast response times and reliable service provision. Advanced analytics and reports contribute to continuous improvement and informed decision making.

Experience Cloud: employees, customers and partners in one place

Thanks to simple integration with other Salesforce solutions and third-party systems, the Experience Cloud allows communities to be networked with data from a wide variety of systems. For example, customers can initiate service orders themselves, partners can update opportunities and leads and employees can access data more easily.

Manufacturing Cloud: Increased productivity and efficiency

The Salesforce Manufacturing Cloud is a tailor-made CRM solution for the manufacturing industry: the networking of logistics, production, sales, marketing and service on one platform and ensures greater transparency and predictability.

Nonprofit Cloud: Efficient management of donor data

Manage donation and donor data in one system with the Nonprofit Cloud. Optimize the areas of fundraising, project management, project evaluation and marketing engagement in your organization.

B2B Commerce Cloud: Seamless self-service experience

All B2B e-commerce functions on one platform: With Salesforce B2B Commerce Cloud, offer customers the same seamless self-service experience as online shopping and thus ensure greater customer satisfaction and loyalty. Automated and optimized processes for orders, payments and deliveries ensure greater efficiency and fewer errors, and user-friendly features tailored to B2B customers and the respective industry increase online sales.

Financial Services Cloud: Improved customer loyalty

Designed specifically for the financial services industry, the CRM platform provides a comprehensive 360-degree view of customers including real-time analytics and powerful reporting, facilitating personalized and proactive support. Efficient relationship management is supported by automated workflows and tasks. In addition, the Salesforce Financial Services Cloud helps to meet regulatory requirements and improves risk management through integrated compliance functions.

Salesforce Data Cloud: All data on one platform

Salesforce Data Cloud centralizes the management and activation of data from multiple sources and cleanses, harmonizes and secures data for a unified customer view. Real-time data processing and advanced analytics provide instant insights for informed decisions. The platform is scalable and flexible, adapting to growing requirements and improving the efficiency of data management. Integration with existing systems enables the seamless use of consistent data across all channels.

Salesforce Einstein: Optimized processes and more productivity thanks to artificial intelligence

Salesforce Einstein offers numerous advantages through AI integration in sales, service, marketing and commerce, among others. Predictive analyses and personalized recommendations support well-founded decisions. Automation increases efficiency and reduces manual workloads. Real-time data processing provides immediate insights and the personalization of customer interactions improves customer loyalty. Einstein also ensures GDPR compliance, which fulfills data security and regulatory requirements.

Business apps developed in-house

• TourManager24: route planning in Google Maps with marketing and sales data from Salesforce
• TimeTracking App: digital, fast and ECJ-compliant working time recording in Salesforce
• Double opt-in process: GDPR-compliant, automated subscription management in Salesforce
• Selection Hub: combine and select data according to self-selected categories and use it for more relevant and therefore more effective marketing
• Jira integration: efficient management of Jira processes from within Salesforce 
• Expense app: Digital expense report in Salesforce