Fast and personalized customer support

By implementing a chatbot, our client wanted to enhance customer engagement, provide personalized support and streamline the ticket routing process.

Precise interpretation and utilization of customer inquries

We developed the conversational flow tailored to the defined target groups. Leveraging Natural Language Processing (NLP) accurately interpreted user queries and utilized the recognized intent. Therefore we integrated data from internal and external systems to ensure comprehensive support. Supervised learning and refine and enhance the chatbot's performance.

Minus 12% customer support tickets

The AI-powered system automates routine tasks, such as answering FAQs, scheduling appointments, or processing simple transactions; this ended up in 12 % less customer support tickets within 12 months.

Via giving customers the ability to get support 24/7 via the chatbot the overall Customer Service-NPS increased by 1 on the NPS scale.